About Zazachat

Zazachat is an independent review publication covering customer support, live chat, and AI support software. We test tools hands-on, rank them against a published methodology, and explain the trade-offs so support and CX buyers can make a real decision without wading through vendor marketing.

What do we cover?

Our reviews and buyer guides span the categories teams actually shop for. Placeholder overviews for each category live on their hubs today; in-depth articles are published on an ongoing basis.

• Live Chat Software — Real-time chat widgets and messaging tools that let support agents talk to website and app visitors as questions come in.
• AI Support Agents — Autonomous and assisted AI agents that resolve customer questions, draft replies, and deflect tickets without a human in the loop.
• Help Desk Software — Ticketing systems that route, track, and automate customer requests across email, chat, and other channels.
• Shared Inbox — Collaborative team inboxes that turn support email and messages into assignable, trackable conversations.
• Knowledge Base Software — Self-service help centers and documentation platforms that let customers find answers on their own.
• Chatbot Software — Rule-based and no-code chatbot builders for automating common questions, lead capture, and routing.
• Support Pricing — Buyer guidance on what customer support software actually costs, from free tiers to per-agent and usage-based plans.

How do we work?

Rankings follow our methodology, not payment. We describe exactly how we score tools on the How we test page, and the rules we hold ourselves to on the Editorial policy page.

How do we make money?

Some of the links on this site are affiliate links, which means we may earn a commission when you buy through them — at no extra cost to you. We also run clearly labeled sponsored placements. Neither one buys a better ranking. The full breakdown is on our advertising disclosure page.

Who writes this?

Reviews are written and edited by our editorial team, led by Daniel Calloway. Every review is an independent, hands-on evaluation against the published methodology.

Frequently asked questions